pplCRM
FAQ

Fair questions.

Straight answers about the free demo, your data, the field apps and pricing. Something missing? Write to [email protected] and a human replies.

Getting started
Is the free plan really free?

Yes. No card and no time limit. The demo workspace, unlimited contacts and households, and 1,000 email subscribers stay free for as long as you want them.

What is the demo workspace?

A complete sample workspace for a fictional local campaign: realistic people and households, donors, a live inbox and cut turfs. It exists so you can try every feature, including the destructive ones, without touching real data.

Do I need training to get started?

Most teams are triaging real cases their first morning. Buttons say what they do in plain language, and anything disabled tells you exactly what it’s waiting for.

How do I move from the demo to real work?

Import your spreadsheet. Duplicates merge automatically on the way in, and the sample data steps aside.

Your data
Who owns the data?

You do. We never sell, share or rent it. Your donors and constituents are not our product.

Can I get my data back out?

Always. People, notes, donations and history export to plain CSV whenever you want, on every plan.

Is my workspace shared with other organizations?

No. Each organization runs in its own isolated workspace.

Where is my data stored?

In Canada, unless you decide otherwise. On the Movement plan you choose the region your data lives in (Canada, US, EU or UK) when you create your workspace, and it stays there for processing and backups.

What happens when I delete something?

Delete means deleted. Records are purged, not quietly archived for us to keep.

Newsletters
Will my newsletter land in spam?

Your mail goes out from your own verified domain, so inbox providers judge you on your own sending record, not on the worst spammer sharing your pipe. That is the biggest difference from shared email platforms, where thousands of senders pool one reputation.

Why do I verify a domain before sending?

Verification proves to inbox providers that the mail really comes from you. It is the single most effective thing that keeps a newsletter out of spam, and it means the reputation you build belongs to you.

What about unsubscribes and do-not-contact?

Honored automatically, everywhere. When someone unsubscribes or is marked do-not-contact, every future send skips them; nobody has to remember.

Field apps
What do volunteers see?

Only what you hand them: the turf they’re walking or the route they’re driving, on iOS, Android or the web. Not the whole list.

Do the apps work offline?

Yes. Door lists and routes are offline-first, and knocks sync back to the field report when you’re in signal again.

Do field volunteers need their own seats?

No. Volunteers join by invite to use the companion apps and don’t take up a staff seat. Companion volunteers are part of the Movement plan, and they’re unlimited.

Pricing
How much does it cost?

Grassroots starts at $29/month and Movement at $55/month, each covering your first 1,000 emailable subscribers. The price steps up in brackets as your list grows, and the pricing page always shows you the exact price at your subscriber count.

How is pricing metered?

On emailable subscribers, not total contacts. You can store your entire voter or canvassing universe for free and only pay for the people you can actually email; most tools charge you for every contact.

Are there fees on donations?

Donations processed through Stripe carry a 1% platform fee on top of Stripe’s own processing fees, shown transparently in the product. Subscriptions have no hidden fees.

Can I see prices in euros, pounds or Canadian dollars?

Yes. We show estimated prices in your local currency at today’s exchange rate, and you can switch currency from the top of any page. Billing is always in US dollars.

What happens when my list grows?

Nothing surprising. When your emailable subscribers cross into a new bracket we email your admins, and the new bracket price applies from your next billing cycle. If your list shrinks, the price drops at the next cycle automatically.

Do you have a plan for larger organizations?

Yes. Enterprise is for federations, parties and multi-office operations: more than 200,000 subscribers, SSO, data residency and a dedicated IP. Write to [email protected] and we’ll tailor it.

Can I talk to a human before committing?

Yes. Book a 15-minute walkthrough and we’ll set up the demo together, or write to [email protected].

Still wondering? Try it on sample data.